Through our Human Resources Committee, we held the “Excellence in Customer Service” workshop, with the goal of strengthening customer service skills and strategies, thereby helping to improve the customer experience and build stronger, more lasting relationships with customers.

The training was led by Leonardo Navarro Bustamante, Engineer, Director, and Senior Consultant at Althum Consultores, who shared practical tools and principles focused on strengthening a culture of service in the workplace.

Topics covered included reflection on and definition of the service, quality and organizational culture, types of customers, the importance of customer service, strategies for improving the user experience, handling difficult situations, and measuring satisfaction.

Through these types of workshops, we reaffirm our commitment to ongoing training and strengthening the skills of our workforce, fostering a culture focused on continuous improvement.